Terms and Conditions

Introduction

Welcome to Sterling Cleaners Ltd. These Terms and Conditions govern your use of our dry cleaning and laundry services, including garment alteration and repairs, carpet and upholstery cleaning, wedding dress preservation, and same-day laundry service. By using our services, you agree to comply with these terms.

Services

Sterling Cleaners Ltd provides professional dry cleaning and related services. Our offerings include, but are not limited to:

\n
• Professional dry cleaning of garments and textiles
\n
• Garment alteration and repairs
\n
• Carpet and upholstery cleaning
\n
• Wedding dress preservation
\n
• Same-day laundry service
\n

We aim to deliver the highest standards of quality and care for your items.

Service Conditions

When you entrust your items to Sterling Cleaners Ltd, the following conditions apply:

\n
• All items will be inspected upon receipt for damage, stains, and suitability for the requested service.
\n
• We reserve the right to refuse service for items that are delicate, valuable, or require specialist treatment outside our expertise.
\n
• Clients must provide accurate information about any special requirements or known issues with their items.
\n
• Sterling Cleaners Ltd will take reasonable care when handling items but is not liable for damages caused by pre-existing conditions or items unsuited for cleaning.
\n

Pricing and Payment

Prices for our services are provided at the time of booking or drop-off. Payment must be made in full prior to collection of cleaned or altered items unless otherwise agreed.

\n
• Quotes are estimates and final pricing may vary depending on actual condition and service requirements.
\n
• We accept payment via approved methods at our premises during opening hours.
\n

Collection and Delivery

Once your items are ready for collection or delivery, Sterling Cleaners Ltd will notify you. Please note the following:

\n
• Items must be collected within 30 days of notification unless prior arrangements have been made.
\n
• Uncollected items after this period may be disposed of or charged a storage fee at Sterling Cleaners Ltd’s discretion.
\n
• We are not responsible for items lost or damaged after delivery or collection by the client or their nominated representative.
\n

Liability

Sterling Cleaners Ltd endeavours to provide a professional and careful service. However, liability is limited as follows:

\n
• We accept responsibility only for direct damages caused by our negligence.
\n
• We do not accept liability for indirect or consequential losses including loss of use or sentimental value.
\n
• Liability for lost or damaged items is capped at the declared value of the item or a maximum of £500 per item.
\n

Privacy and Data Protection

Customer personal information is collected solely for the purpose of providing services and communication. Sterling Cleaners Ltd complies with applicable data protection regulations to safeguard your data.

Governing Law

These Terms and Conditions and any disputes arising from your use of Sterling Cleaners Ltd’s services are governed by the laws of England and Wales, and subject to the exclusive jurisdiction of its courts.

Company Information